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The most professional Office Administrators are those who build strong positive relationships with their colleagues and customers, who understand the importance of recognising diversity, who understand what conflict and how it functions and who communicate effectively. This course will help Office Administrators to develop the skills that will enable them to build more self-confidence and those positive, supportive and career-enhancing relationships.

Course outline:
This three-day course will cover the following topics to provide a solid foundation for success for all Office Administrators:

Communication skills
Understanding the challenges and processes of effective communication
Listening skills
Virtual communication tools
Understanding your communication style
Assertive communication techniques
Handling the unique demands of your role
Become more confident in making sound decisions
Creating new ways to ask questions
Understanding your team, and working with their strengths and weaknesses
Conflict resolution and management
Assessing your conflict style
Understanding the five styles of conflict
Organisational planning
Planning your day
Setting priorities – going back to basics
Developing a system
Learning to delegate
Dynamic leadership
Understand your leadership style
Defining the team's roles
Taking charge with assertiveness
Delegation without dumping
Filing Systems
Why should organisations have a good filing system
Important things to know about filing
How to set up a filing system
Filing procedure, maintenance and safety
Example of a filing key
Recognising and dealing with diversity at work

Who should attend:
This course is suitable for Office Administrators, Supervisors, Secretaries and PA’s who are looking to grow their skills and the contribution they make at work in order to improve their career prospects and the relationships they have at work. This will result in a greater chance of success and feeling happier and more content in the working environment.


Develop an understanding of own interpersonal style
Appreciate the impact that cultural diversity has in the workplace
Enhance the contribution made as a team member
Be better able to handle confrontation and difficult situations
Be able to plan and prioritise workload using systems and procedures
Enhance your credibility with your manager
Gain insight into why it is imperative to have a good filing system
Understand what diversity is and why it needs to be recognised and considered