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For decades much emphasis was placed on aspects of intelligence such as logical reasoning, mathematics skill, spatial skill, understanding analogies, verbal skill, etc. However, researchers were puzzled by the number of individuals with fabulous or high IQ scores who were doing poorly in life – their thinking, behaving and communicating was preventing them achieving and becoming successful to the extent their IQ would suggest.

Much research followed and the view is now widely accepting that those with high emotional intelligence (EQ) tend to be more successful than people with lower EQ – even if their IQ is average. More and more organisations today are accepting that EQ is a key factor in hiring and promoting staff members – people with high EQ achieve better and more easily than do high IQ equivalents. And there is a great deal of research to support this.

EQ is key to relating well to others, achieving goals, leading teams, reducing conflict and ensuring a harmonious working environment. And EQ can be improved over time , unlike with IQ. This course covers the most important aspects of EQ and is activity intense to ensure solid learning. It will provide a good understanding of EQ and help attendees to begin actively developing a higher EQ and therefore become happier, more productive and more successful employees.

This one-day course is aligned to SAQA's unit standard number 252031: Apply the principles and concepts of emotional intelligence to the management of self and others. The target audience includes:

• All staff who wish to succeed in their careers and who want to gain a competitive advantage

• Staff who may be regarded as ‘difficult’ and who may be able to learn more acceptable ways of engaging with others and working as part of a team

• Supervisors and managers who have solid experience or technical or academic background and who want to develop their 'soft skills' so as to enhance their careers

Course Outcomes

The course will provide a good understanding of EQ and course outcomes are therefore an understanding of those aspects that will enable improvement and development. The course material covers the following:

• Understanding EQ: emotions, EQ and IQ, an EQ model and its components

• EQ competencies: self-awareness, self-confidence, self-management, social awareness, relationship management

• The EQ competencies section includes: Circle of Concern-Circle of Influence, stress, Wheel of Life, perceptual positions