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ASSERTIVENESS AND CONFLICT MANAGEMENT

Two key skills that any employee will have to master in order to enjoy a happy and successful career are: assertiveness and resolving conflict. But many people struggle with these skills, sometimes because people want to be liked and thought of as 'nice' or 'easy to get along with' and so they often keep their opinions to themselves - especially if those opinions conflict with other peoples’ or if they live in a state of fear or anxiety. But this sometimes leads to being taken advantage of by people who are not as nice or considerate – and it often leads to resentment and animosity.

The other side of the coin are those who confuse assertiveness and aggressive behaviour. Indeed, a common problem in our country is that people mistake aggression for assertiveness, not understanding that aggression can never be assertiveness. Rather, assertiveness should be seen as the balance between passive and aggressive behaviour. Alternatively, many people are concerned that if they assert themselves others will think of their behavior as aggressive. But there is a difference between being assertive and aggressive and likewise between being assertive and being passive.

Being more assertive can lead to a more rewarding life. It can improve upon existing aspects of your life (such as better relationships with friends, family and colleagues) and completely change or introduce other aspects (such as personal or career opportunities.) While the decision to develop your assertiveness is a personal one, the rewards can be much greater than the personal satisfaction that being assertive brings. Being assertive not only improves your self-respect, but also earns you respect from those around you. The change in your behaviour can positively influence those around you, both in their behaviour toward you and also in their behaviour toward others. And the new understanding of assertiveness and the developing skill will be of immeasurable value in situations of conflict.

Unfortunately, conflict is again something that is seen all too often in many organisations today – and this is understandable as, inevitably, when we are in relationships with other people, conflict will arise. Unfortunately the performance standards in a company can be greatly influenced – negatively - by interpersonal conflict.

The good news is that whether a relationship is healthy or unhealthy depends not so much on the number of conflicts between participants, but on how the conflicts are resolved. Therefore, learning how to deal with conflict—rather than avoiding it—is crucial. After all, two people can’t be expected to agree on everything at all times. When conflict is mismanaged, or not managed, it can harm the relationship. But when handled in a respectful and positive way, conflict provides an opportunity for growth, ultimately strengthening the bond between two people. By learning the skills you need for successful conflict resolution, you can face disagreements with confidence and keep your personal and professional relationships strong and growing.

Unfortunately, too many people are reluctant to address problems they are having with an employee, co-worker or even their boss. Yet, pretending everything is fine certainly won’t improve the situation. And this is where this course can help, with a thorough understanding of the issues involved.

This interactive, practical one-day course will cover the following topics:

Assertiveness Definition and Model
Aggressive and Passive Behaviour
Preferred Response Styles
Importance and Benefits of Becoming Assertive
Conflict Definition
Stages of Conflict
Causes of Conflict
Effects of Conflict
Managing Conflict
Regulating Stress
Listening: skills, styles
Honest Talking
Life Positions
Resolving Conflict

Attendees will leave feeling a lot more confident and Assertive and a lot less anxious about Conflict. They will have been exposed to the basics of developing the necessary skills to start developing assertiveness and to deal with conflict in a positive, effective manner.

Target Audience

This course is suitable for all those who struggle with behaving in an effectively assertive manner that does not deny their own rights or impose on the rights of others. It will help those who consider themselves too passive and those who have been told that they are too aggressive. It will also be of benefit to anyone who is anxious about conflict situations or who needs assistance in dealing with such situations.

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